Contact Support

We are a small team and we read every message.

Email us

Questions about your account, your Coins, or a game result? Send us an email and include your account email address so we can find you.

support@luckyarcade.gg

We aim to reply within 2 business days. Responses may take longer on weekends and holidays.

Before you write

Many questions are answered on our FAQ page — including how Coins work and why they cannot be redeemed for cash or prizes.

Responsible gaming

To set play limits or take a break, visit your account settings or read our Responsible Gaming page. If you need help now, call the National Council on Problem Gambling at 1-800-522-4700.

Privacy requests

For data access or deletion requests, email support@luckyarcade.gg with the subject line “Privacy Request”. See our Privacy Policy for details.